Responsible Gaming
at ase67

01 Age Restriction & Verification

ase67 maintains a strict minimum age policy. All registered users of the ase67 platform must be 18 years of age or older. This is a non-negotiable requirement that applies to every player across Bangladesh — whether you are based in Dhaka, Chittagong, Sylhet, Khulna, or any other city or district in the country.

During the account registration process, we collect your date of birth and require you to confirm that you are of legal age to gamble. However, self-declaration alone is not sufficient. ase67 operates a Know Your Customer (KYC) verification programme that requires all players to submit valid government-issued identity documents — such as a National Identity Card (NID) or passport — before they can make their first withdrawal or access higher deposit tiers. This process confirms both identity and age.

Where our systems detect any indication that a registered account may belong to a person under 18, that account will be immediately suspended pending full age verification. Any winnings accumulated by a verified underage player will be forfeited in accordance with our Terms & Conditions. Deposits will be returned to the payment method originally used, subject to our standard verification and AML checks.

02 Recognising Problem Gambling

Gambling is a popular and legitimate form of entertainment for millions of people. The vast majority of ase67 players enjoy cricket betting, live casino games, and slots as a recreational activity within their means. However, for a small number of individuals, gambling can develop into a compulsive behaviour that causes serious harm to their financial situation, personal relationships, and mental wellbeing.

ase67 encourages all players to regularly reflect on their gambling habits and to honestly assess whether their relationship with gambling remains healthy. The following are common warning signs that may indicate gambling is becoming a problem:

If you recognise several of these signs in your own behaviour, we strongly encourage you to act promptly. ase67 offers a range of practical tools described in the sections below, and our responsible gaming support team is available around the clock at [email protected].

03 Deposit & Loss Limits

One of the most effective tools for maintaining control over your gambling spend is the ability to set defined limits on how much money you deposit or lose within a given timeframe. ase67 provides flexible, player-controlled limits that you can adjust directly through your account dashboard at any time.

An important design principle at ase67 is that limit reductions always take effect immediately, while limit increases require a mandatory 24-hour cooling-off period before they come into force. This asymmetry is intentional — it ensures that a player acting impulsively in the heat of the moment cannot instantly raise their own limits and override a protection they deliberately chose to put in place.

To set or modify your deposit and loss limits, log in to your ase67 account, navigate to the Responsible Gaming section of your Account Dashboard, and follow the on-screen instructions. You may also request limit changes by contacting our support team directly at [email protected].

04 Time-Out & Cooling-Off

Sometimes you simply need a short break from gambling — not because you have a problem, but because you recognise that your current mindset is not conducive to sensible, enjoyable play. ase67's time-out and cooling-off features allow you to take a structured pause from the platform without committing to full self-exclusion.

All time-out and cooling-off features take effect immediately upon activation and cannot be reversed during the chosen period. This is a deliberate safeguard — the purpose of these tools is to create genuine distance between you and the platform during a period when you have decided that taking a break is the right choice.

To activate a time-out or cooling-off period, visit the Responsible Gaming section of your Account Dashboard or send an email request to [email protected] with the subject line "Time-Out Request". Our team will process the request and confirm activation within 2 hours.

05 Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available on the ase67 platform. It is designed for players who believe that their gambling has become — or is at serious risk of becoming — a problem that they cannot manage through softer controls such as deposit limits or time-outs. By self-excluding, you are requesting that ase67 close your account and prevent you from creating a new one for a defined minimum period.

ase67 offers the following self-exclusion periods:

• 6 Months — Minimum standard self-exclusion period.
• 1 Year — Recommended for players who have experienced repeated difficulties controlling their gambling.
• 3 Years — For players who require a longer period of distance from gambling.
• Permanent / Indefinite — A lifetime exclusion with no automatic reinstatement. Reversal requires a formal written application, a mandatory 7-day reflection period, and a responsible gaming consultation with a member of our team.

To request self-exclusion, follow these steps:

1. Log in to your ase67 account and navigate to Account Settings → Responsible Gaming → Self-Exclusion.
2. Select your preferred exclusion period from the options listed (6 months, 1 year, 3 years, or permanent).
3. Confirm your identity by re-entering your account password and, if prompted, completing a verification step.
4. Review the self-exclusion confirmation screen, which summarises the terms of your exclusion period, and click Confirm Self-Exclusion.
5. You will receive an email confirmation to your registered address within 15 minutes. Your account will be suspended and all active sessions terminated immediately.
6. If you need assistance at any stage, contact [email protected] directly and our responsible gaming team will guide you through the process.

During your self-exclusion period, ase67 will suppress all promotional communications including bonus offers, BPL odds alerts, and IPL promotional emails from being sent to your registered contact details. Any balance remaining in your account at the time of self-exclusion will be returned to your nominated payment method (bKash, Nagad, Rocket, or bank account) following completion of standard verification checks.

06 Protecting Minors

Protecting children and young people from accessing gambling services is a responsibility that ase67 takes with the utmost seriousness. Our age verification procedures are designed to prevent minors from registering or playing on the ase67 platform. However, we also recognise that adults sharing a device at home — whether parents, older siblings, or guardians — have an important role to play in preventing underage access.

If you share a computer, smartphone, or tablet with younger family members in your household in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh, we strongly recommend the following precautions:

• Always log out of your ase67 account when you have finished your session, especially on shared devices. Never save your login credentials in a browser on a shared device.
• Enable parental control software on shared devices to restrict access to gambling-related websites. Well-regarded options include Net Nanny, Qustodio, and built-in parental controls available on Android and iOS devices.
• Keep your account password and any linked payment credentials (bKash PIN, Nagad PIN) private and secure at all times. Do not share these with any other person, regardless of their age.
• If you believe a minor may have accessed or registered an account on ase67, report this immediately to [email protected]. We will investigate and take immediate remedial action, including account closure and refund of any deposits made.

07 Support Resources & Contacts

If you are concerned about your own gambling or the gambling behaviour of someone close to you, reaching out for support is the right and courageous thing to do. ase67's dedicated responsible gaming team is available 24 hours a day, 7 days a week, to provide guidance, activate protective tools on your behalf, or simply listen without judgement.

You are never alone in dealing with gambling-related difficulties. Whether you need to talk to someone, set up a protection immediately, or understand your options, ase67 and the organisations listed above are ready to help. Please do not hesitate to reach out.

08 Our Responsible Gaming Commitments

Responsible gaming is not a regulatory checkbox at ase67 — it is embedded in how we design our platform and how we train our support team. Below are the concrete commitments that ase67 makes to every player in Bangladesh:

• We will never encourage you to gamble beyond your stated limits. Our marketing communications, promotional offers, and bonus incentives are designed to add value for recreational players — not to pressure vulnerable individuals into spending more than they are comfortable with.
• We will respond to responsible gaming requests within 2 hours. Whether you contact us to set a deposit limit, request a time-out, or initiate self-exclusion, our team will acknowledge and process your request promptly at any hour of the day or night.
• We will suppress marketing during active time-outs and self-exclusions. If you have activated any protective tool, you will be removed from all promotional communication lists for the duration of that restriction period.
• We will monitor for signs of at-risk behaviour. Our platform uses automated monitoring systems to identify patterns of play — such as significantly increased bet frequency, large chasing bets following losses, or rapid deposit sequences — that may indicate a player is experiencing difficulties. Where such patterns are detected, a member of our team may proactively reach out to check in.
• We will never reactivate a self-exclusion early. No sales incentive, promotional event (including BPL finals or ICC World Cup matches), or account balance consideration will override a self-exclusion request. Exclusions run their full term without exception.
• We will continuously improve our responsible gaming tools. ase67 is committed to reviewing and expanding the responsible gaming features available to players on an ongoing basis, informed by best practices from the global responsible gambling community.

These commitments reflect ase67's belief that a sustainable, trustworthy betting platform — one that genuinely serves the Bangladesh community it operates in — must prioritise player welfare above short-term revenue considerations. We are proud of the tools we have built and the team we have trained to deliver on these promises every day.